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The Grievance Mechanism does not substitute any existing grievance mechanism but provides a new option to local communities and stakeholders seeking to raise a concern or complaint.

 

 

| Other channels

 

Connect with our clients

  • IDB Invest requires its clients to establish a Grievance Mechanism to address concerns regarding the project’s environmental and social performance. A Project-level grievance mechanism represents an opportunity for companies and stakeholders to identify potential issues of concern to local communities and develop solutions in a participatory manner.
  • Therefore, individuals or communities are encouraged to contact the client through its grievance mechanism first, to request project-related information or present complaints. IDB Invest discloses the client’s contact information for each project under our Projects site.
  • If a complaint with a client remains unresolved or if there is any fear of reprisals, we encourage stakeholders to reach out directly to the MGM.

 

Independent Consultation and Investigation Mechanism (MICI)

  • MICI is an independent accountability office, that impartially addresses and investigates environmental and social complaints from individuals or communities that are considered affected by projects financed by IDB Invest.
  • Individuals and communities can reach out to the MICI at any time without the need to exhaust the other channels.   
  • A request will be deemed eligible by the MICI if, among others, the individuals or communities describe the efforts made to address the issues with IDB Invest. 
  • For more information about the MICI, please visit its website.

 

| Resources

 

| Videos

 

Do you feel impacted by an IDB Group financed project? Have a look at some options available to you.

Learn about this channel for individuals or groups to submit complaints related to a project it is financed by the IDB Invest.

This video presents an overview of how the MGM works, why is it important and how to reach us.

Publications

 

Other contact points

 

• Phone: +1 202-312-4040

• e-mail: mgm@idbinvest.org 

• Mailing address: 1350 New York Ave NW. Washington DC 20005, or any of IDB Invest country offices.