Client Portal

What is the Financial Distribution Hub?

The Financial Hub is a secure online platform where clients can securely and efficiently access invoices and key financial documents related to their transactions.

Who can access the portal?

Access is granted to registered clients and authorized representatives within your organization.

Who is responsible for managing access to the portal?

Each client must designate an administrator responsible for granting and revoking access to the Hub.

What information is available in the portal?

The portal provides access to invoices, participant letters, rate reset notifications, and distribution notices, all tailored to your ongoing projects with IDB Invest.

How can I view and download my financial documents?

Log in to the client portal and navigate to the Financial Hub section. You will be redirected to the Hub’s homepage, where you can select and download the invoice you need.

Can I pay my invoices directly through the portal?

Currently, the portal does not support direct payments.

What should I do if I find an error in my financial documents?

If you notice any discrepancies or technical problems, you can create a ticket using the Need Assistance? button. Your inquiry will be automatically routed to the designated PMO responsible for your project or the technical team to resolve your issue.

How can I request support?

If you experience technical issues or have questions about your financial documents, you can submit a support request through our online form available in the Portal.

What types of issues can I report?
You can use the support form to report:

• Technical issues – Forgot credentials, login/access problems, system errors, or other technical difficulties.
• Business inquiries – Questions regarding invoices, participant letters, rate reset notifications, or distribution notices.   

What happens after I submit a request?

Once you complete the support form, you will receive an email confirmation with your ticket number. Our team will review your request and follow up accordingly.

How long does it take to resolve an issue?

Resolution times vary depending on the complexity of the issue. However, our team strives to address all inquiries as quickly as possible.

Who can I contact for urgent matters?

If your request is urgent, please indicate it in the support form. You can also reach out to your designated PMO officer for further assistance.

What security measures does the portal have to protect my information?

The portal uses advanced encryption and authentication protocols to ensure the safety of your data.