All-inclusive hotels: A key for Latin America and the Caribbean’s growth
The traditional all-inclusive concept has significantly evolved in recent years to better adapt to changing consumer preferences, demographics and booking patterns. Guest behavior and expectations are being reshaped by a shift in consumers’ mindset towards travel and the disruptive impact of technology. Travelers are increasingly seeking personalization and authenticity in their vacation experiences, more involvement and connection with the local community, and a genuine engagement in environmentally responsible practices—all of this while maintaining full control of their choices and increasingly relying on mobile and electronic devices as a preferred booking method. A revamped all-inclusive 2.0 model is becoming more sensitive to these consumer needs and undergoing an exciting metamorphosis.