Eva Heiss is a principal environmental and social risk specialist at IDB Invest, which finances private-sector projects in Latin America and the Caribbean. In her role, she is dedicated, among others, to receiving, managing, and monitoring environmental and social grievances. Her expertise includes non-financial risk analysis, stakeholder engagement, conflict analysis, and social conflict mediation. Before joining IDB Invest, she worked on strategic outreach, dispute resolution, and generating lessons learned in the IDB Group's accountability office. She has experience in multi-sectoral sustainable development initiatives, both in the non-governmental, multilateral, and private sector. Eva has a Master's degree in Climate Change and Development from the University of Sussex in England and a Diploma in Management and International Trade from the University of Applied Sciences in Germany, in addition to training in environmental and social conflict mediation.